Governing Terms of Service for Unlimluck

Introduction and Scope of This Agreement

These Terms and Conditions, hereafter referred to as the ‘Agreement’, constitute a legally binding contract between you, the ‘Player’, ‘User’, or ‘Account Holder’, and WinnerTech Ltd., the ‘Company’, ‘We’, ‘Us’, or ‘Our’, the legal entity operating the online casino brand known as Unlimluck. This document governs your use of all gambling services, products, and information provided through the Unlimluck website and its associated mobile or other platforms, collectively referred to as the ‘Services’. This Agreement incorporates by reference Our Privacy Policy, Cookie Policy, and any specific rules applicable to individual games, promotions, or bonuses. By registering an account and using Our Services, you acknowledge that you have read, understood, and agree to be bound by the entirety of this Agreement. These terms supersede all prior agreements and understandings between the parties.

Your Agreement and Binding Legal Acceptance

Your affirmative action of creating an account and participating in any of the Services offered by Unlimluck signifies your unconditional and irrevocable acceptance of this Agreement. If you do not agree with any provision contained herein, you must immediately cease using the Services and refrain from opening an account. Continued use of the Services following any amendments or updates to this Agreement will be deemed as your acceptance of such changes. It is your sole responsibility to review this Agreement periodically to ensure you remain in compliance with its up-to-date provisions. This Agreement is effective from the moment of your registration and remains in force for the duration of your relationship with the Company.

Conditions for Player Participation and Age Verification

Participation in the Services is strictly limited to individuals who have attained the legal age for gambling in their jurisdiction of residence and are, in all cases, at least 18 years of age. By creating an account, you warrant and represent that you meet this mandatory age requirement. The Company reserves the right to request proof of age and identity at any stage to verify your compliance and may suspend your account until satisfactory documentation is provided. We employ various verification checks, and any determination that a user is underage will result in the immediate closure of their account and the voiding of all transactions. It is a criminal offence for an underage individual to participate in gambling, and we maintain a zero-tolerance policy in this regard.

Account Registration and Ongoing Management

To access the real-money Services, you must personally register an account, providing accurate, complete, and current personal information, including your legal name, date of birth, and residential address. You are permitted to hold only one account with the Service; the use of multiple accounts is strictly forbidden and will be treated as fraudulent activity. You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must notify Us immediately at [email protected] of any unauthorised use of your account or any other breach of security. The Company reserves the right to perform ‘Know Your Customer’ (KYC) verification procedures, which may require the submission of government-issued identification, proof of address, and proof of ownership of payment methods.

Procedures for Financial Transactions: Funding and Withdrawals

All financial operations on the platform are subject to strict regulatory and internal security protocols. Players may deposit funds into their account using one of the approved methods, with a minimum deposit requirement of the equivalent of €10 and a maximum of €5,000 per transaction. All deposited funds must be used for participating in the gameplay services offered. Withdrawals are processed back to the original deposit method where possible, with a minimum withdrawal amount set at the equivalent of €20. The Company endeavours to process withdrawal requests within a timeframe of up to 72 hours, pending the successful completion of all required verification checks and compliance with anti-money laundering (AML) regulations. We may request source of funds or source of wealth documentation at our discretion to comply with our legal obligations.

Authorised Payment and Withdrawal Channels

Terms Governing Incentives and Bonus Schemes

All promotional offers, including bonuses, free spins, and cashback rewards, are subject to this Agreement and to specific terms and conditions applicable to each individual promotion. The welcome package is available to new players and is structured across the first four deposits, requiring a minimum deposit of €20 (or GBP equivalent) for each stage. All bonus funds, unless otherwise stated, are subject to a wagering requirement of 40 times the bonus amount before they can be converted to real money and withdrawn. Bonuses are limited to one per person, household, IP address, and/or device. The Company reserves the right to amend, suspend, or cancel any promotion at any time without prior notice and to withhold any winnings derived from suspected bonus abuse or fraudulent activity.

Regulations for Game Conduct and Staking

Your participation in any game available on the Unlimluck platform is subject to the specific rules of that game, which are accessible from within the game interface. By placing a wager, you confirm your understanding and acceptance of these rules. All wagers are final once placed and cannot be cancelled. In the event of a system malfunction or game error, all affected wagers and resulting payouts will be rendered void. The outcome of all games, with the exception of live dealer games, is determined by a certified Random Number Generator (RNG). We reserve the right to refuse or limit any wager at our sole discretion and to correct any errors in payout calculations, reclaiming any overpaid funds.

Commitment to Game Fairness and System Integrity

We are fundamentally committed to providing a fair and secure gaming environment for all players. The integrity of our game outcomes is ensured through the use of a sophisticated and externally tested Random Number Generator (RNG) for all virtual games, including slots and table games. This technology guarantees that all results are statistically random and unpredictable, without any possibility of manipulation by the Company or the player. Our live casino games are operated by reputable providers such as Evolution and Playtech, who adhere to the highest standards of fairness and are monitored in real-time. We utilise up-to-date SSL encryption technology to protect all data transmissions, ensuring that your personal and financial information remains secure and confidential at all times.

Framework for Responsible Gambling and Player Safeguarding

We recognise our duty to promote a responsible gambling environment and to provide tools that help players manage their play in a safe and controlled manner. Gambling should be an enjoyable leisure activity, not a means of financial gain, and we encourage all users to play within their limits. We provide a range of tools and resources to support safer gambling and to help prevent gambling-related harm. Players who feel they may be developing a problem are urged to use these tools and to seek professional assistance. Our customer support team is available 24/7 to provide guidance on responsible gambling features and to direct players towards help organisations.

Available Player Protection Mechanisms

Access to Support and Third-Party Help Organisations

If you are concerned about your gambling habits or the habits of someone you know, confidential help and advice are available from several independent organisations within the United Kingdom. We strongly recommend contacting these expert bodies for support. They provide non-judgmental advice and a range of support services for anyone affected by gambling problems. Key organisations include GamCare, which operates the National Gambling Helpline; GambleAware, which provides information and funds treatment; and Gamblers Anonymous, a fellowship for individuals to share their experiences and support each other. Contacting these services is a proactive step towards managing your play responsibly.

Prohibited Activities and Consequences of Misconduct

Any use of the Services for fraudulent, unlawful, or improper purposes is strictly prohibited. This includes, but is not limited to, engaging in collusion with other players, utilising automated software or ‘bots’, exploiting software bugs or loopholes, or undertaking fraudulent financial transactions, such as the use of stolen credit cards or chargeback abuse. Players are forbidden from opening or using multiple accounts to circumvent limits or gain an unfair advantage in promotions. If the Company determines, in its sole discretion, that a player has engaged in any prohibited activity, we reserve the right to immediately suspend or terminate the player’s account, void all related transactions, and retain any funds in the account to cover damages and administrative costs. We may also report such activities to law enforcement authorities.

Territorial Limitations on Service Access

Access to and use of the Services may be illegal in certain jurisdictions. It is your sole responsibility to ensure that your participation is lawful in your territory of residence. The Company makes no representation or warranty with respect to the legality of the Services in your jurisdiction. We actively restrict access from certain countries to comply with legal and commercial requirements. The following table lists jurisdictions from which players are not permitted to register or use the Services; this list may be amended by the Company at any time.

Information Governance, Privacy Policy, and Cookie Usage

Protecting your personal data is of paramount importance to Us. We collect and process your personal information in accordance with our comprehensive Privacy Policy and applicable data protection legislation. The data we collect is used to provide and manage your account, process transactions, comply with legal and regulatory obligations, and for marketing purposes, subject to your consent. We employ robust security measures, including SSL encryption, to safeguard your data against unauthorised access or disclosure. Our website uses cookies to enhance user experience, manage sessions, and analyse site traffic, as detailed in our Cookie Policy. By using our Services, you consent to our data processing practices as described in these policies.

Policies on Account Suspension, Limitation, and Termination

The Company reserves the right to suspend, place limitations on, or permanently terminate your account at its absolute discretion and without prior notice. Reasons for such action include, but are not limited to, a breach of this Agreement, engagement in fraudulent or prohibited activities, security concerns, or compliance with legal or regulatory directives. In the event of account termination for a breach of terms, the Company may confiscate any and all balances, including real money and bonus funds. You may request to close your account at any time by contacting customer support. Upon a standard closure request, we will return any outstanding real money balance, subject to the completion of verification checks and deduction of any applicable withdrawal fees.

Disclaimer of Warranties and Limitation of Liability

The Services are provided on an ‘as is’ and ‘as available’ basis. The Company makes no warranties, express or implied, regarding the quality, fitness for purpose, completeness, or accuracy of the Services. We shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your use of, or inability to use, the Services. This includes damages resulting from technical malfunctions, system errors, or interruptions in service. Our maximum liability to you in relation to any single incident or series of related incidents arising out of this Agreement shall be limited to the total amount of wagers you placed during the period in which the incident occurred.

Protocol for Submitting and Resolving Disputes

Should you have a complaint or dispute regarding any aspect of the Services, you should first contact our Customer Support team via live chat or by email at [email protected]. Please provide a clear and detailed description of your issue. Our team will endeavour to resolve the matter promptly and fairly. If you are not satisfied with the resolution provided by our support team, you may request that the complaint be escalated to a senior manager for a final review. We are committed to resolving all disputes in a timely and professional manner in accordance with the standards set by our regulatory authority, the Anjouan Gaming Authority.

Governing Legislation and Legal Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of Anjouan. By accepting this Agreement, you irrevocably agree to submit to the exclusive jurisdiction of the courts of Anjouan for the settlement of any disputes that may arise. This choice of law and jurisdiction applies regardless of your place of residence or where you access the Services from. Any legal proceedings initiated by you against the Company must be brought within the jurisdiction of Anjouan. This clause ensures a consistent legal framework for the resolution of all potential disputes between the Player and the Company.

Miscellaneous Provisions and Concluding Terms

This Agreement constitutes the entire understanding between you and the Company and supersedes all previous communications and agreements. If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The Company’s failure to enforce any right or provision of this Agreement will not be considered a waiver of those rights. We reserve the right to assign or transfer our rights and obligations under this Agreement to another entity at any time. You may not assign or transfer your rights or obligations without our prior written consent. All headings are for convenience only and do not affect the interpretation of this Agreement.